Question 1

Where do you ship? And what are the shipping costs?

Accepted Answer

We do ship globally. The only exception is Germany and Russia.
Within Switzerland / Liechtenstein orders get shipped free of charge.
Within the EU shipping costs are 9.90 CHF if cart value is below 500 CHF. For more than 500 CHF shipping is free of charge
For Shipments outside the EU the costs are 24.90 CHF if cart value is below 1.000 CHF. For more than 1.000 CHF shipping is free of charge
Individual shipping costs can be seen by entering you shipping adress during the checkout process.

Question 2

Which methods of payment do you accept?

Accepted Answer

We do accept PayPal, credit card and bank transfers in advance.

Question 3

Are the prices including VAT?

Accepted Answer

All prices are including Swiss VAT (7.7%). If you order from outside Switzerland or Liechtenstein further taxes and duties may appear according to your country specifics.

Question 4

Problems occur when paying by credit card. What can I do?

Accepted Answer

If you wish to pay by credit card, it is important that you know your personal "3D Secure Code". Because if you are prompted to enter it, and for too long there is no input, the payment will be canceled. This may seem annoying at first, but it is an added protection against credit card abuse.

Question 5

Is my data safe?

Accepted Answer

Yes, to secure the customers data we use SSL (Secure Socket Layer). We cannot guarantee for external failures.

Question 6

Are all products shown on the website on stock?

Accepted Answer

We try our best to always have every product available. It may happen that there are delays due to suppliers issues or else. In that case we will immediately inform you when we receive your order.

Question 7

Can I return my received goods in case I don`t like it?

Accepted Answer

Of course. According to the law you have a 14 days right of return from the day you receive your order. Please note that all occuring shipping & insurance costs, duties, taxes and handling fees need to be carried by you.

Question 8

What happens with my money when I return the goods?

Accepted Answer

After a full inspection we will send back the money the same way we received it. If the goods are not in good condition we will get in touch with you.

Question 9

What about the warranty?

Accepted Answer

Any person having purchased a FORTIS watch from an authorized FORTIS retailer can claim cover under the international warranty by showing the FORTIS international warranty card to any authorized FORTIS retailer or distributor, as well as to any authorized FORTIS service center.
Your FORTIS watch is guaranteed against any manufacturing defect for a two-year period. The warranty takes effect as of the date of purchase of the watch.
The international warranty card will be honoured by official FORTIS partners worldwide providing this card has been signed or stamped at the time of purchase by an authorized FORTIS retailer. When the international warranty has been activated, the following information appears on the card:
Reference No., Case No., Date of purchase, signature and / or stamp of the authorized dealer.
The present warranty does not cover:
theft, loss, acts of God, natural disasters and accidents (blows, shocks or crushing, etc…)
damage resulting from mistreatment or improper use
damage resulting from any tampering with the watch by any party whatsoever other than an authorized FORTIS service center
wear and tear from normal use and ageing of the watch
water resistance problems and their consequences if the water resistance tests have not been performed every two years
applications for the repair of a watch of which the warranty card has not been activated.
We will not grant warranty for watches bought on the grey market which means unauthorized sellers.

Question 10

What do I do if I have a warranty case?

Accepted Answer

The best is to write us via the contact form so we do have all details.

Question 11

Operating your new watch - important things to know

Accepted Answer

Congratulations on your new FORTIS timepiece. In order to operate the watch correctly please read the full manual before operating the watch. You can find the manual here.
 
Two very important notes upfront:
Never quick set the day-date if the time is between 10 and 2 o`clock. During this time the movement will change it automatically and if you try to do it yourself wheels can break.
If you bought a watch with screw-down pushers or a screw-down crown please always screw them down before you wash your hands, jump in the pool or doing anything else with water included. Water problems that can be redirected to this issue will not be granted by warranty.

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